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General Advices 1
Preparing For The Job 2
When You Arrive 2
When You Leave 2
Cleaning a kitchen 2
Cleaning small appliances 3
Cleaning a fridge 3
Cleaning an oven 3
Cleaning a bathroom 3
Cleaning a toilet 4
Cleaning a window 4
Cleaning floors 5
- The no1 rule is the client pays for the work, her/his satisfaction is the most important. Be very professional, nice, talk in an ambient tone, work to the highest standards and she/he will appreciate it and will retain the cleaning service long term.
- What makes a difference and a house look great is in the details.
- Always take a minute and plan the cleaning first. The sequence: what to clean first, what to clean after and how much time would you like to spend on each room. The cleaning time highly depends on the size and difficulty of the room, and how dirty they are before the cleaning.
- If you are uncertain of something, ask the customer if she/he is at home.
- Always clean from top to bottom
- Wash your hands regularly. After arrival, in between the rooms, after each workflow, like emptying the bin, cleaning the toilet or the kitchen.
- Color code your cleaning equipment and clothes and use them for only one type of workflow. For example: green for the kitchen, red for the toilet, yellow for the bathroom, blue for the rooms.
- Follow the troubleshooting guide on http://www.greenleafservices.ie/cleaners-faq/
Preparing For The Job
- Check the exact address on Google Maps and plan the way how to get there to avoid any late arrival. Dublin bus mobile application and other route planner websites are a great help as well.
- Always check the details in the Google Calendar, you could find the description and special requirements of the client, sometimes important information about how to find the property.
When You Arrive
- Greet the client
- If this is the first time, let the client know that you are the cleaning lady / cleaner from Green Leaf Services and ask her/him to show you around and let you know her/his requirements. Ask where do you find the hoover, mop and toilet brush.
- Take off your shoes and use an indoor cleaning shoe that you brought for the purpose. You could also use a hygiene shoe cover nylon.
- If the client is in the property, ask which room she/he wants us to start or whether she/he leaves the decision to us.
- Empty the bins and the vacuum cleaner bag first.
- Wash your hands
- If the client doesn’t ask else, start with the kitchens, then the bathrooms and toilets, then do the rest of the rooms.
When You Leave
- Always leave the vacuum cleaning and mopping last. Clean from inside towards the exit, do not leave footprints.
- Inspect the property one more time to make sure you didn’t miss something. Make sure to close all windows, put everything back to it’s place and turn all the lights and wall outlets off.
- Empty the bins and vacuum cleaner bags if necessary
- After the first cleaning if the customer is present, ask her to check the premises and let you know whether she/he is satisfied with the cleaning and finds everything in order. If she/he is not at home, text her that you finished with the cleaning and let her know that you closed the door.
- If you have a key, close the front door and make sure it is locked.
Cleaning a kitchen
- When cleaning a kitchen start with the fridge and the stove
- Wipe the extractor fan above the hob.
- Clean the small appliances, like microwave oven, toaster, kettle, etc…
- Clean the inside of the microwave oven as well.
- Clean under the appliances and under movable objects.
- Clean the crumbs off the bread drawer of the toasters. This is very important, those are fire hazards.
- Clean the tiles on the wall and the outside of the cupboards, dishwasher.
- Clean the oven in small portions during a few weeks.
- Use degreaser for the sink, wash the dirty dishes.
- Clean all steel surfaces, wipe them dry so they are shiny. Never ever use anything stronger than a soft cloth or sponge on stainless steel to prevent scratches. The easiest is to take a microfiber cloth and wet half of it. Clean the surface and then take the dry part of the cloth and dry it. Always wipe in the direction of the grains.
- Clean and dry glass surfaces
- Clean the garbage area.
Cleaning small appliances
- Clean and polish coffee makers, kettles, toasters, microwaves, etc…
- Beware of electric shock, unplug the device if necessary!
Cleaning a fridge
- Be sure to wipe the door panel, handle and the top of the fridge.
Cleaning an oven
- If the oven is very dirty, clean it in small portions in a few weeks.
- Use a degreaser with a bit of baking soda or use an oven cleaner. Soak / spray the surfaces, leave the detergent on for 10 minutes.
- Make sure you remove the lower drawer because the oven cleaner drips into it and the cleaner will remove the enamel on the drawer.
- You can place about 4 or 5 sheets of newspaper on the floor to catch any drips. Removal of the drawer also makes it easier to clean under the stove.
- Use a brush and a blade.
- Self-Clean Ovens: Remove the racks prior to setting the self clean including the side racks.
Cleaning a bathroom
- Always clean and wipe dry the shower glass and mirrors. Mirrors should be streak-free from all angles, otherwise they won’t look clean. You might have to clean built up from previous cleaning products. If there are lights over your mirror, clean the mirror before these lights are turned on, as the lights heat up the mirror and therefore make it impossible to get a streak free finish.
- Use a descaler on any scale built, wait a minute and scrub it off with a strong sponge.
- Clean the taps, with descaler if needed.
- Clean the shower tray, bath and sink inside and outside as well especially where the tap meets the sink and tub. Use degreaser on the bath.
- Clean all lights, toilet paper and towel racks, the top of the shower curtain rod.
- Clean the tiles and splash marks on the walls where needed, especially near the sink and toilets
- Make sure chrome and shiny surfaces are stake free.
- Fold all towels in three as it’s done in a hotel to achieve a professional look. https://www.youtube.com/watch?v=2DGR9Ym0xBs
Cleaning a toilet
- Use a rubber glove for cleaning toilets, always have at least two pairs with you. Use color coded rubber gloves, don’t use it on anything else if you have used it on the toilet.
- Clean the lid, bowl, front, base, top, and in and around the seat fastener. Use a toilet brush to clean the inside of the toilet. Wipe the base of the toilet and in behind the toilet including the baseboard.
- Use degreaser on the outer surface of the toilet
- Flush the toilet then pour toilet cleaner in the toilet bowl, also in the toilet brush holder.
- Sit on the toilet, what do you see? Make sure that the sight line is clean.
Cleaning a window
- Clean the screens or blinds first, then pull them up.
- Use special window cleaning products
- Spray the solution on the window or wet the windows with a damp cloth or professional T-bar
- In case there are stubborn stains or sticker marks on the window, scrub them off with a blade. Always scrub to one direction to avoid scratches on the window. You might have to repeat the cleaning process if stubborn stain appeared after cleaning the window.
- Wipe the window dry with a microfiber cloth or a professional squeegee.
- Wipe the top, sides, bottom and the corners of the window with a microfiber cloth. Wiping the top first is very important to prevent water drops on the clean window.
- Clean the frame of the window last
- Use a dusting cloth or a duster stick, if it is not enough, a wet cloth. On larger surfaces you might be able to use a vacuum cleaner.
- Dust as much as your time allows.
- Move items prior to dusting. This is more efficient than picking up each item and dusting under it. If you’re worried about how things looked before you moved them and want to make sure everything goes back exactly the same, you can take a picture with your phone before you start.
- Dust stair rails, window sills (raise blinds or curtains), ledges, doors and doorposts, bed frames including the side rail, the side of cabinets and armoires, banisters and spindles, chair legs and bases, curtain rods, pictures and their frames, dining room table legs and bases.
- Make sure the radiators and heaters are clean.
- Make sure the baseboards are clean.
- Make sure the light switches are clean.
- Make sure the entry doors and patio doors are clean.
- Make sure chrome and shiny surfaces are stake free.
- Top of the ceiling fans could be reached with a pole.
- Remove spider nets, but you might want to leave this for vacuum cleaning.
- It’s important to vacuum clean well as mopping afterwards can only be as good as the vacuuming that precedes it.
- Start vacuum cleaning in the kitchen.
- Vacuum under small rugs, doormats and all furniture. Ask for help to move heavy furniture in case cleaning underneath is necessary.
- Vacuum under the edges of rugs.
- Open closet doors and vacuum into them carefully, vacuum shoe shelves at the entrance.
- Vacuum lamp shades, hold the seams with one hand while vacuuming, and reduce the suction on the vacuum cleaner if necessary.
- Vacuum all spiderwebs.
- Vacuum the tracks of patio doors
- Vacuum a small area of the garage at the entrance to the living area, this will keep grit from making its way into your house.
- Vacuum fireplaces and wood stoves if necessary. Always make sure that the ash cooled off.
- Mop the baseboards first, make sure that the mop is wet enough. Do the entire house at once.
- Pick up mats, chairs, and anything else off the floor then put them back when the floor is dry.
- Mop around table and chair legs, and under furniture.
- Mop your way out of a room
- Wash the mop heads after use
We would like to thank to all our cleaners, whom making our customers happy with their hard work!